Your personal information and privacy are our highest priority at 44hz. This policy explains in detail how we collect, use, store, and protect your data. We comply with GDPR and international data protection standards.
44hz values your trust and applies industry-leading technology and policies to keep your personal information secure.
All your data is protected with bank-level encryption. Your login details, transactions, and personal information remain fully private and secure.
We follow the European General Data Protection Regulation. You have full rights to access, correct, and delete your data.
Your information is never sold to advertisers or external companies. We use it only internally to improve our services.
Player deposits are held in a separate bank account, completely segregated from the company's operating funds.
A complete record of every transaction and bet is retained for 7 years, supporting transparency and dispute resolution.
You have the right to download, correct, or permanently delete your data at any time. Submit a request to Customer Support.
This Privacy Policy applies to all players and visitors using the 44hz website (https://44hz.app) and mobile application. By using 44hz's services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use 44hz.
This policy explains how 44hz collects, uses, stores, shares, and protects your personal information. We comply with international data protection laws, in particular the European Union General Data Protection Regulation (GDPR) and the requirements of the Curacao gaming regulatory authority.
44hz regularly reviews and updates this policy to stay aligned with new laws, technologies, and business practices. Registered users will be notified of any significant changes via email or in-app notifications.
When you create an account on 44hz, we collect the following personal information:
This information is essential for meeting legal requirements, including compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
To verify your identity and prevent fraud, we may request scans or photos of the following documents:
These documents are stored on encrypted servers and are accessible only to authorised compliance team members.
When you make a deposit or withdrawal, we record:
Please note that 44hz never stores your full credit card number, CVV, or bank account password. Payment information is processed securely through PCI DSS-compliant third-party processors.
We collect the following during your use of the platform:
This data helps us improve our services, monitor responsible gaming, and identify problem gamblers.
When you access 44hz, we automatically collect:
This information is used to optimize website performance, identify security threats, and personalize the user experience.
Your personal information is used:
Payment information is used to:
We use your information to:
Subject to your consent, we may send:
You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any email.
We monitor your gaming activity:
44hz uses your information to:
44hz uses your information solely for the purposes described above. We never sell, rent, or exchange it with third parties without your consent. All data processing follows the principles of necessity, lawfulness, and proportionality.
44hz shares limited information with the following third parties:
All third parties are required to comply with strict confidentiality agreements and data protection standards. They receive only the information necessary to deliver their specific services and may not use it for any other purpose.
44hz may disclose your information if:
If 44hz undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the new owner. In such cases, we will provide advance notice, and the new entity will be bound by this Privacy Policy.
44hz may use anonymized, aggregated data for overall statistics and trend analysis. This data does not personally identify you and may be shared in industry reports, academic research, or business insights.
44hz uses industry-leading encryption:
We enforce strict access controls:
Our infrastructure is secured:
We run automated daily backups stored across multiple geographically distributed locations. We also maintain a Disaster Recovery Plan to ensure rapid restoration in the event of a natural disaster or technical failure.
All 44hz employees receive regular training on data protection and privacy. They sign strict confidentiality agreements and may face disciplinary action for any misuse of personal information.
44hz retains your personal information for the following periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the active account + 7 years | Legal obligations, dispute resolution |
| KYC Documents | 7 years after account closure | AML regulations, licensing requirements |
| Transaction Records | 7 years | Tax, audit, and fraud investigations |
| Gaming History | 5 years | Dispute Resolution, Responsible Gaming |
| Marketing Consent | Until withdrawn, or after 2 years of inactivity | GDPR Compliance |
| Cookies | 12 Months | User preferences, website functionality |
You can request deletion of your account and personal data at any time by emailing [email protected]. We will process your request within 30 days. However, we are legally required to retain certain information (such as transaction records) for a specified period.
Before deletion, confirm:
Under GDPR and other data protection laws, you have the following rights:
You can request a copy of all data 44hz holds about you. We will provide a copy that includes:
If your information is incorrect or outdated, you can update or correct it. Most details can be changed directly in your account settings. For KYC document corrections, please contact customer support.
You can request the deletion of your personal data. We will erase it unless we are legally required to retain it.
You can request that 44hz restrict the processing of your data — for example, when you are disputing the accuracy of information or challenging the lawfulness of processing.
You can receive your data in a structured, commonly used, and machine-readable format and transfer it to another service provider.
You can object to certain types of processing, particularly direct marketing and profiling. We will stop all marketing communications immediately upon your request.
You have the right to object to decisions made solely through automated processing that have a legal effect on you.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond within 30 days after verifying your identity.
Cookies are small text files stored on your device when you visit 44hz. They help the website remember your preferences and deliver a better user experience.
You can manage and delete cookies through your browser settings. However, disabling all cookies may affect how the website functions. You can also opt out of marketing and performance cookies on our Cookie Settings page.
44hz is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will immediately close it and delete all associated data.
Parents and guardians should monitor their children's internet activity. If you believe a minor has registered on 44hz, report it immediately to [email protected].
44hz is licensed and operated in Curacao. As an international platform, your data may be stored and processed in various countries where our servers and service providers are located, including the European Union, United States, and Singapore.
Countries where data is transferred may not have the same data protection laws as your own. However, we ensure that all data transfers are protected by appropriate safeguards, such as:
44hz has appointed a dedicated Data Protection Officer (DPO) who oversees all privacy and data protection matters. For any privacy-related questions or concerns, please contact:
If you believe 44hz has violated your privacy rights, you can first try to resolve the issue directly with us. If you are not satisfied with our response, you have the right to file a complaint with the data protection authority in your country.
For EU residents: You may file a complaint with your local supervisory authority (https://edpb.europa.eu/about-edpb/board/members_en)
Last Updated: 15 January 2026
Next Review: 15 July 2026
Version: 3.2
If you have any questions about how your data is kept secure, please reach out to our Data Protection Team.
Contact SupportYour personal information at 44hz is protected with the highest standards of encryption and security. Play with confidence — your data is safe.
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