Registering on 44hz really does take just 2 to 3 minutes. Have the following information ready:
- Full Name: Enter your name exactly as it appears on your National ID. This will be verified during the KYC process.
- Mobile Number: An active Bangladeshi mobile number (format: 01X-XXXXXXXXX). Used for OTP verification.
- Email Address: A valid email address. Required for account verification and important notifications.
- Date of Birth: You must be at least 18 years old. Entering an incorrect date of birth may result in your account being suspended later.
- Password: At least 8 characters, including uppercase letters and numbers.
- Currency: Choose from BDT, USD, or USDT. Your currency cannot be changed after registration.
After completing the registration form, enter the 6-digit OTP sent to your mobile to activate your account. You can then make a deposit and start gaming right away. Don't forget to enable the bonus option before depositing to claim your welcome bonus.
Please Note: You cannot create two accounts with the same mobile number or email. If two members of the same household want separate accounts, they must use different mobile numbers and email addresses.
KYC (Know Your Customer) verification is mandatory for account security — especially before your first withdrawal. The required documents are:
- Proof of Identity (any one of the following): A clear photo of both sides of your National ID (NID), passport, or driving license.
- Proof of Address: Any utility bill (electricity, gas, or water), bank statement, or government letter issued within the last 3 months.
- Selfie Photo: A clear photo of you holding your ID. Both your face and the card must be fully visible.
- Payment Verification: A screenshot or statement from your bKash or Nagad account if you deposited using either service.
Verification process: Log in > Profile > upload your documents in the "KYC Verification" section. Typically 24 to 48 Business Hours completed within. For urgent needs, contact us via live chat and your request will be prioritized.
Blurry or expired documents will be rejected and you will need to resubmit. Make sure you have good lighting when taking photos and that all text is clearly visible.
Withdrawing from 44hz is straightforward. Just follow the steps below:
- Log in and click the "Withdraw" button on your dashboard.
- Choose your payment method (bKash, Nagad, Rocket, Bank Transfer, or Crypto).
- Enter the amount — minimum ৳500, maximum ৳10,00,000 per transaction.
- Confirm your recipient number or account number, then tap "Confirm".
Processing Time:
- bKash / Nagad / Rocket: Usually 5 to 15 minutes. During peak hours, it may take up to 1 hour.
- Bank Transfer: 2 to 24 business hours.
- Crypto (USDT/BTC): 10 to 60 minutes, subject to blockchain confirmation.
- First Withdrawal: Without KYC verification, an additional 24 to 48 hours may be required.
Important: Withdrawing from bonus funds requires meeting the wagering requirements. Your actual deposit (excluding bonuses) can be withdrawn at any time. There are no withdrawal fees — though your bank or mobile banking provider may charge a small fee of their own.
Your full betting and transaction history is available on the 44hz dashboard. Here's how to access it:
- Betting History: Log in > tap the profile icon in the top right > click "Betting History" or "Bet History". You'll see the date, game name, stake amount, win/loss, and result — all in one place.
- Transaction History: Go to Profile > click the "Transactions" or "Transaction History" button. All financial activity — including deposits, withdrawals, and bonus credits — is listed there.
- Using Filters: Filter by date, transaction type (deposit/withdrawal/bonus), and game category to find specific records.
All records are stored from your very first day right up to today. Use the "Export CSV" or "PDF" option to download your records. If any transaction appears missing or incorrect, contact support with a screenshot.
To view history on the mobile app: tap the "Account" icon in the bottom menu bar and go to the "History" section.
Common reasons why the app won't open or keeps crashing, and how to fix them:
- Outdated Version: This is the most common issue. 44hz releases updates regularly — go to the APK download page and install the latest version. You may need to uninstall the old app before updating.
- Clear Cache: Go to Android Settings > Apps > 44hz > "Clear Cache". Then relaunch the app.
- Internet Connection: The app may struggle to load on a slow connection. Try switching between mobile data and Wi-Fi.
- Device Restart: Restart your phone. This often clears up memory issues.
- Storage: The app can crash if your phone doesn't have enough free storage. Keep at least 500 MB available.
- OS Version: The 44hz app requires Android 7.0 or above.
You can skip the app download entirely — just play directly in Chrome or Firefox 44hz.app Visit the website. All features are available on the web version. If the issue persists, contact support with your device model, Android version, and app version.
44hz offers Bengali-language support across multiple channels. For the fastest resolution, use live chat:
- Live Chat: Click the chat bubble icon in the bottom-right corner of the site or app. Available 24 hours a day, 7 days a week. Average response time is 3 to 5 minutes.
- Email: Send a detailed message to [email protected] for non-urgent issues. Responses are typically sent within 4 to 12 hours.
- Telegram: Message us at @44hz_support. If a support agent is online, you'll get a quick reply.
- FAQ & Help Center: This page covers most common questions. Check here before reaching out to support.
Tip: When contacting support, include your account ID, a detailed description of the issue, and screenshots if relevant. This helps us resolve things much faster. Feel free to write in Bengali — all our agents are fluent.
No, it is strictly prohibited. 44hz is an adult gaming platform and Minimum Age: 18 Years. This is not a matter of policy — it is a legal obligation.
- Your date of birth is collected during registration, and the form cannot be submitted if you are under 18.
- Age is re-verified against your National ID during the KYC process.
- Anyone who registers with a false date of birth will be caught during verification. Their account will be permanently banned and all deposited funds will be forfeited.
- Parents and guardians should keep their login credentials out of reach of minors.
If you suspect a minor is using an account, report it immediately to [email protected]. 44hz has a zero-tolerance policy when it comes to protecting minors.
For Parents & Guardians: If you use 44hz on a shared device at home, always log out and consider enabling parental control software.